Shipping policy

Shipping Policy

Last Updated: September 3, 2026

At Witty Imprints, a project by Optimize360 Innovations LLC, we work with print-on-demand and fulfillment partners to produce and ship many of our products. This means that your order may be produced specifically after you place it.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Most Witty Imprints products are made to order.

After you place an order, it is sent to production and fulfillment. Production times can vary depending on the product, order volume, fulfillment location, and other operational factors.

As a general guideline:

  • Order processing and production: approximately 2–7 business days

  • Shipping time: varies depending on the destination and shipping method selected

  • Total delivery time: production time plus shipping time

Business days generally exclude weekends and major holidays.

The estimated delivery timeframe shown at checkout or in your order confirmation should be considered an estimate rather than a guaranteed delivery date.

2. Shipping Destinations

We may ship products to customers in the United States and other countries where our fulfillment partners and carriers provide service.

Available shipping destinations may vary depending on the product.

If shipping is unavailable to your location, the applicable product or checkout page may indicate that the destination is not supported.

3. Shipping Rates

Shipping charges are calculated based on factors such as:

  • Destination

  • Product type

  • Quantity

  • Package size and weight

  • Shipping method

  • Fulfillment location

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping, discounted shipping, or other shipping promotions. Promotional shipping offers may be subject to additional terms and exclusions.

4. Estimated Delivery Times

Delivery times vary depending on the destination and shipping method.

Estimated delivery generally consists of:

Production time + carrier transit time = estimated total delivery time

Once your order has been handed over to the shipping carrier, delivery is subject to the carrier's network and operating conditions.

Delivery estimates may be affected by:

  • Weekends and holidays

  • Weather

  • Carrier delays

  • High shipping volumes

  • Customs processing

  • Incorrect or incomplete addresses

  • Transportation disruptions

  • Regional service interruptions

  • Other circumstances outside our reasonable control

We do not guarantee a specific delivery date unless expressly stated otherwise.

5. Tracking Information

When tracking is available, we will provide tracking information through the email address associated with your order.

Please allow some time for tracking information to become active after the shipping label is created.

In some cases, tracking information may not update immediately while the package is moving between fulfillment facilities or carrier locations.

6. Delayed Orders

If your order appears to be delayed, please first check the tracking information provided by the carrier.

Shipping delays may occur for reasons outside our control.

If your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

support@wittyimprints.com

Please include your order number so that we can investigate the shipment.

7. Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Check with household members, neighbors, or building management.

  3. Contact the shipping carrier for additional information.

  4. Contact us if you still cannot locate the package.

We may work with the applicable fulfillment or shipping partner to investigate the issue.

Any replacement or refund for a package reported as lost will be handled according to the circumstances of the shipment and the applicable carrier and fulfillment policies.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address, we may not be able to change it after the order has entered production or shipping.

If a package is returned because of an incorrect or incomplete address:

  • Additional shipping charges may apply for reshipment.

  • A refund may not include the original shipping charge.

  • The order may be subject to our Return & Refund Policy.

Please contact us as soon as possible if you notice an error in your shipping address.

9. Refused or Unclaimed Packages

If a package is refused, abandoned, or remains unclaimed and is subsequently returned to the sender, additional shipping or handling charges may apply.

Refunds for refused or unclaimed packages will be reviewed on a case-by-case basis.

Original shipping costs and other non-refundable expenses may be deducted from any applicable refund.

10. Damaged Packages or Products

Please inspect your package and product when it arrives.

If your product arrives damaged, defective, misprinted, or otherwise unusable, please contact us as soon as possible at:

support@wittyimprints.com

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the damaged product

  • Photographs of the packaging, if applicable

Do not discard the product or packaging until we have had an opportunity to review the issue, unless instructed otherwise.

If the issue is confirmed to be a manufacturing, printing, or fulfillment error, we may provide a replacement or refund in accordance with our Return & Refund Policy.

11. Multiple Items in One Order

If your order contains multiple products, they may be produced or shipped separately.

This can happen because different products may be manufactured at different fulfillment facilities.

As a result:

  • Items may arrive in separate packages.

  • Tracking information may be provided separately.

  • Delivery dates may differ between items.

  • Separate shipping charges may apply where shown at checkout.

Receiving one package before another does not necessarily mean that an item is missing.

If you believe an item is missing from your order, please contact customer support.

12. International Shipping

International orders may take longer to arrive due to transportation, customs processing, and local delivery procedures.

Customers placing international orders may be responsible for:

  • Customs duties

  • Import taxes

  • VAT or similar taxes

  • Brokerage fees

  • Customs clearance charges

  • Other fees imposed by the destination country

These charges are generally not included in the product price or shipping charge unless expressly stated at checkout.

Witty Imprints does not control the customs policies or fees imposed by destination countries.

13. Customs Delays

International shipments may be delayed by customs authorities.

Customs processing times vary by country and are outside our control.

We are not responsible for delays caused by customs inspections, customs clearance procedures, import restrictions, or other government processing.

Customers are responsible for complying with applicable import requirements in their country.

14. Shipping Restrictions

Certain products may have shipping restrictions based on destination, carrier requirements, product characteristics, or applicable laws.

If a product cannot be shipped to your location, we may cancel the affected portion of the order and provide any applicable refund.

15. Holiday and Peak-Season Delays

During holidays, promotional events, and periods of unusually high order volume, production and shipping times may be longer than normal.

We recommend placing orders early when purchasing products for a specific holiday, birthday, event, or other deadline.

Estimated delivery dates are not guaranteed.

16. Delivery Dates and Guaranteed Delivery

Unless expressly stated otherwise at checkout, all production and delivery timeframes provided by Witty Imprints are estimates only.

We do not guarantee delivery by a particular date.

Witty Imprints is not responsible for losses or inconvenience resulting from carrier delays, customs delays, weather, incorrect addresses, or other circumstances beyond our reasonable control.

17. Order Changes After Purchase

If you need to change your shipping address or other order information, contact us as soon as possible.

Because many products are made to order, we cannot guarantee that changes can be made once an order has entered production.

If the order has already shipped, the shipping address generally cannot be changed by Witty Imprints.

18. Shipping and Returns

Shipping and return policies are separate.

For information regarding returns, refunds, damaged products, and defective products, please review our Return & Refund Policy.

Original shipping charges may be non-refundable unless otherwise required by applicable law or determined by Witty Imprints based on the circumstances of the order.

19. Force Majeure

Witty Imprints will not be responsible for shipping or production delays caused by circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters

  • Severe weather

  • Fire

  • Flood

  • Epidemics or pandemics

  • War

  • Government actions

  • Labor disputes

  • Transportation disruptions

  • Supply chain disruptions

  • Carrier interruptions

  • Cybersecurity incidents

  • Third-party service interruptions

  • Other events beyond our reasonable control

We will make reasonable efforts to resume normal operations and fulfill affected orders as soon as reasonably possible.

20. Contact Us

If you have questions about shipping, delivery, tracking, or an order, please contact us:

Witty Imprints
A project by Optimize360 Innovations LLC

Email: support@wittyimprints.com
Phone: (346) 469-4036

Mailing Address:
Optimize360 Innovations LLC
10685B Hazelhurst Dr
Houston, TX 77043
USA

When contacting us about an order, please include your order number and, where applicable, your tracking number so that we can assist you as quickly as possible.

Important Notice

This Shipping Policy describes our standard shipping and fulfillment practices. Delivery times, available shipping methods, and shipping destinations may vary depending on the product, fulfillment partner, carrier, and destination.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited or excluded under applicable law.