Return & Refund Policy

Last Updated: September 3, 2026

At Witty Imprints, a project by Optimize360 Innovations LLC, we want you to be happy with your purchase. If there is an issue with your order, our customer support team is here to help.

Please review the following Return & Refund Policy carefully before requesting a return or refund.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it.

• Be unworn and unused.

• Have all original tags attached, where applicable.

• Be in its original packaging, where applicable.

• Include proof of purchase, such as your order number or receipt.

Returns that do not meet these requirements may be refused or may not qualify for a refund.

2. How to Request a Return

To start a return, please contact us at:

support@wittyimprints.com

Please include:

• Your full name

• Order number

• Email address used to place the order

• Item(s) you wish to return

• Reason for the return

• Photos of the item, if the return involves damage, a defect, or an incorrect item

Please do not send an item back without contacting us first and receiving return instructions.

Items sent back without first requesting a return may not be accepted.

If your return request is approved, we will provide instructions regarding where and how to return the item.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

• Damaged

• Defective

• Misprinted

• Incorrect

• Significantly different from what you ordered

please contact us as soon as possible.

For damaged, defective, or incorrect items, please provide clear photographs showing the issue along with your order number.

If the issue is confirmed to be an error or defect on our part, we may offer a replacement or refund, depending on the circumstances.

Please do not return a damaged, defective, or incorrect item unless our support team instructs you to do so.

4. Print-on-Demand Products

Many products sold by Witty Imprints are made to order. Because products may be produced specifically for each customer, we generally cannot accept returns simply because you changed your mind, ordered the wrong size, or no longer want the item.

However, if your product arrives damaged, defective, misprinted, or incorrect, please contact us so that we can review the issue and determine an appropriate resolution.

5. Size and Fit

Please carefully review the product description and available size chart before placing your order.

We generally cannot accept returns or provide refunds because an item does not fit as expected when the correct size was ordered.

If you believe you received a different size than the one you ordered, please contact us with your order number and photographs of the item and its size label.

6. Non-Returnable Items

Certain types of products cannot be returned.

These may include:

• Custom or personalized products

• Made-to-order products

• Face masks

• Mugs and certain other products

• Gift cards

• Sale or clearance items

If you are unsure whether your specific product is eligible for a return, please contact us before sending it back.

7. Sale Items

Sale, clearance, or promotional items may be non-returnable and non-refundable, except where the item arrives damaged, defective, or incorrect.

8. Gift Cards

Gift cards are non-refundable and cannot be returned or exchanged for cash, except where required by applicable law.

9. Exchanges

We generally do not offer direct exchanges.

If you would like a different product, size, color, or design, the fastest option is to place a new order for the item you want.

If your original item is eligible for a return, you may request a return according to this policy. Once the return is approved, any applicable refund will be processed according to our refund procedures.

10. Return Shipping

Unless an item is defective, damaged, incorrect, or received due to an error on our part, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return is due to an error on our part, such as receiving the wrong item or a confirmed defective product, we will determine the appropriate resolution after reviewing the issue.

11. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved or rejected.

If approved, the applicable refund will be automatically issued to your original payment method.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Refund processing times vary depending on the payment provider.

12. Partial or Denied Refunds

A refund may be reduced or denied if:

• The returned item has been worn or used.

• The item was damaged after delivery due to customer handling.

• Required tags or packaging are missing.

• The item does not meet the eligibility requirements of this policy.

• The return was not authorized in advance.

• The return request was submitted after the 30-day return period.

If your return does not qualify for a refund, we will notify you.

13. Refund Timing

Once an approved refund has been processed, the funds will be returned to your original payment method.

Witty Imprints is not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions.

If you have not received your refund after the expected processing period, please first contact your bank or payment provider. If you still need assistance, contact us at support@wittyimprints.com.

14. Order Cancellation

Because many of our products are made to order, orders may enter production shortly after being placed.

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled or modified once production has started.

Once an order has entered production or has been shipped, it may no longer be eligible for cancellation.

15. Refused or Unclaimed Packages

If a package is refused, abandoned, or returned to us because the customer failed to accept or collect the shipment, additional shipping or handling costs may apply.

Any refund for an unclaimed or refused package will be reviewed on a case-by-case basis and may exclude original shipping costs and other non-refundable expenses.

16. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned because an incorrect or incomplete address was provided, we may be unable to issue a full refund.

Additional shipping charges may apply if you request that the order be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

17. International Orders

For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are generally the responsibility of the customer and are not considered a product defect or shipping error.

Return and refund eligibility for international orders remains subject to this policy and applicable laws.

18. Contact Us

If you have any questions regarding returns, refunds, damaged products, defective items, or your order, please contact us:

Witty Imprints
A project by Optimize360 Innovations LLC

Email: support@wittyimprints.com
Phone: (346) 469-4036

Mailing Address:
Optimize360 Innovations LLC
10685B Hazelhurst Dr
Houston, TX 77043
USA

When contacting us about an order, please include your order number so that our support team can assist you as quickly as possible.

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Important Notice

This Return & Refund Policy describes our standard return and refund procedures. Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.